Where can I ride an electric bike?
Treat an electric bike just the same as a normal bike. You can ride an electric assisted bike anywhere you can ride your regular bike. Be it on the road commuting to work or at your local trail center, electric bikes & regular bikes are governed the same.

Do I need a license to ride an electric bike on the road?
No not at all, again treat it the same as a regular bike. You will only ever need a license if you exceed the specified specification of local law. All electric bikes can be used anywhere without the need for a license.

Does the electric bike recharge while I am pedaling?
No it does not. Some manufacturers do advertise that the bikes regenerate whilst braking or going down hill. To be honest this is mainly marketing talk, we looked into this a while back, you generally have to add resistance to generate extra energy, you also have to add weight to the bike for the regenerative components. The gains are minimal and not worth the extra cost / weight / resistance.

How long does it take to recharge the battery?
Electric bikes use lithium ion battery packs. These packs recharge very quickly compared to others on the market. In general a 400Wh pack will take about 3.5 hours to recharge 100% from flat. Interestingly the battery will actually charge approx 80% in about 1.5 hours, but the last 20% is set on a slower charge rate.

How should I look after my battery?
As long as you don’t leave your battery for long periods of time completely empty and you top the battery up after each ride, this is all you need to do.

Should I completely drain the battery before charging?
Electric bikes feature high tech batteries, so this is not required. It is in fact, best to always top up our batteries, even if you have only travelled 10 miles, just top it up.

How fast will electric bikes go?
All electric bikes are governed by law to an assisted speed of. E-bikes can range from 15 to 75 mph depending on the set up of your bike. E-bike computers can manage your maximum speed. You, can of course, pedal the bike faster, however you will be using your own pedal power as the assistance.

Why should I ride electric bikes?
Electric bikes are many things to many people, some use them as a vital tool for commuting, saving fuel, cutting transport costs and time. While some people enjoy recreational rides, where you can go out traveling all day without the aggravation of steep hills. On the other extreme hardcore mountain bikers using an electric bike to beat up lifts. Generally you can get a lot more use in a day and cover more ground on an electric bike.

How should I clean my electric bike?
Clean your eBike like you would clean your regular bike. Use a hose, sponge and preferably a decent cleaner. If you can, then clean it after every ride to keep it in tip top condition. Also remember after cleaning to re apply lubrication to the chain with a decent dry lube. Please resist from using pressure washers on your bike. Not because of the electrics, but high pressure water can push factory grease from the internal bearings leaving them dry for the next ride.

Does it matter if the electronics get wet?
Generally speaking the electronic items on electric bikes are sealed units, from the motor to battery to head unit. They are all weatherproof and have been designed for all purpose use i.e mountain biking, where occasionally there are deep puddles. Your eBike is expected to be able to handle this without any issues. If possible, try not to completely submerge your eBike.

What are the running costs of owning an electric bike?
The running costs of owning an electric bike are very low compared to other modes of transport. Generally good quality electric bikes use better components that last longer compared to cheap bikes. Its the same old saying again – You pay for what you get.

Where should I get my electric bike serviced?
Our e-bikes use standard components, so any cycle shop in the world is able to service the bike. We prefer for you to come and take advantage of our fast turnaround & quality servicing. The electrical components of the eBike are sealed and require no further servicing once the bike has been initially built.

How often should I have my electric bike serviced?
You should have your e-Bike serviced just the same as your regular bike. Just because it is electric assisted doesn’t mean it requires more frequent servicing. In most instances an annual service is enough.

Where can I buy spare parts for my electric bike?
Remember all of the components are regular cycle components, so you can pick up spares e.g inner tubes, tires brake pads etc from any good cycle shop. The electrical components are a little more niche.